Their websites
- Screenshots and health summaries
- Uptime and response-time history
- The checks that apply to the site
Customer Space
Clients should not need to ask whether the work happened.
The monthly status email is a strange ritual. Somebody screenshots a dashboard the client cannot see, pastes it into a deck, writes three sentences of reassurance and sends it.
Customer Space replaces the ritual with access. The client opens a branded space and reads the same dated evidence you read.
What the client sees
Their reports
- Scheduled reports in their language
- Current evidence, not recreated slides
- Links back into the live space
Their engagement
- Relevant documents
- Responsible project manager
- Only records scoped to their account
Their files
- Files the project lead shared, per project
- Large design files without size worries
- Upload their own files and whole folders
What the agency controls
Account-scoped access ensures a client sees their record and nothing else. Every space needs a sign-in: a password, or a single-use link sent to a contact of the account. The client needs no Microsoft account and never sees your internal SharePoint.
Project leads share files from the record's Documents tab as if it were one more folder, and copy meeting minutes or any SharePoint file into it in one click. Every upload, download and sign-in is in the audit log.
Branding, report language and per-record visibility remain under agency control.
The client is not looking at a presentation recreated for them. They are looking at the same evidence, scoped to their account. That is why the SLA conversation changes.
A sales differentiator, not a support feature
Most agencies compete on the same claims. Very few can hand a prospect a live space and say: this is what your reporting will look like next month.
Customer Space is the part of Genedar a client experiences, which makes it the part worth showing during the pitch.
Show a prospect what their reporting would look like.
We will set up a demonstration space against a domain you choose and walk it the way you would in a pitch.